Frequently Asked Questions

Placing an order is easy! Simply browse our menu, select your favorite wings and sides, customize your order, and add items to your cart. Once you're ready, proceed to checkout where you can choose pickup or delivery, enter your details, and complete payment.

You can also call us directly at +1 913-384-5998 to place an order over the phone.

Order modifications depend on how far along your order is in preparation. If you need to make changes, please call us immediately at +1 913-384-5998.

For the best chance of modification, contact us within 5 minutes of placing your order. Once food preparation has begun, we may not be able to accommodate changes.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and cash for pickup orders. Online orders require card payment at checkout.

We also accept Apple Pay, Google Pay, and other contactless payment methods for a convenient checkout experience.

We deliver within a 5-mile radius of our Prairie Village location. This includes most areas of Prairie Village, Overland Park, Leawood, and parts of Kansas City, MO.

Enter your address during checkout to see if we deliver to your area. Delivery fees may apply based on distance.

Standard delivery time is 30-45 minutes from when you place your order. During peak hours (Friday-Sunday evenings), delivery may take up to 60 minutes.

You'll receive real-time updates about your order status, including when it's being prepared, ready for delivery, and on its way to you.

Yes, we have a $15 minimum order requirement for delivery. This helps us maintain quality service and reasonable delivery times for all customers.

There's no minimum order requirement for pickup orders.

Yes! We offer several vegetarian options including our famous cauliflower wings, loaded fries, onion rings, and various salads. Our cauliflower wings can be prepared with vegan-friendly sauces.

Please inform us of any dietary restrictions when ordering, and we'll be happy to recommend suitable options from our menu.

We take food allergies seriously. Our menu items may contain common allergens including wheat, eggs, milk, soy, tree nuts, and peanuts. Detailed allergen information is available upon request.

Please inform your server or mention allergies when ordering online or by phone. We'll take extra precautions to prevent cross-contamination.

Absolutely! Our wings come in various heat levels from mild to extra hot. You can also request to have any sauce made milder or spicier to suit your taste preferences.

Our heat scale ranges from 1 (mild) to 10 (extremely hot). Don't hesitate to ask our staff for recommendations based on your spice tolerance!

No, you can place orders as a guest. However, creating an account offers benefits like faster checkout, order history, saved addresses, and exclusive promotions.

Account creation is quick and free. You'll also receive special offers and be the first to know about new menu items.

After placing your order, you'll receive a confirmation email with a tracking link. You can also check your order status by logging into your account or calling us directly.

We'll send you updates when your order is confirmed, being prepared, ready for pickup, or out for delivery.

We're open Monday through Friday from 9:00 AM to 6:00 PM. Weekend hours may vary, so please call ahead or check our website for current hours.

During holidays, our hours may be modified. We'll post any hour changes on our website and social media pages.

Yes! We offer catering services for events, parties, meetings, and special occasions. Our catering menu includes wing platters, sides, and party packages to feed groups of any size.

Please contact us at least 24 hours in advance for catering orders. Call +1 913-384-5998 or use our contact form for catering inquiries.

Yes! We have a loyalty program where you earn points with every purchase. Create an account to start earning rewards that can be redeemed for free food and exclusive discounts.

Follow us on social media and sign up for our newsletter to receive special promotions, new menu announcements, and limited-time offers.

Your satisfaction is our priority! If you're not completely happy with your order, please contact us within 24 hours at +1 913-384-5998 or email [email protected].

We'll work with you to resolve any issues, whether that means a replacement order, refund, or store credit for a future visit.