Privacy Policy

1. Introduction

At Wing Snob, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at wing-snob.digital, use our mobile application, or engage with our food delivery and catering services.

This policy applies to all users of our services, including customers who place orders, create accounts, subscribe to our newsletter, or interact with us through any channel. By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you use our services, you may provide us with various types of personal information, including:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, purchase history, order preferences, saved payment methods
• Payment Information: Credit card details, payment processor information (stored securely and encrypted)
• Food Service Specific Data:
  • Order history and favorite items
  • Dietary preferences and restrictions
  • Allergen information you provide
  • Special dietary requirements (vegan, halal, kosher, gluten-free, etc.)
  • Loyalty program and rewards data
  • Table reservation information
  • Catering event details and requirements
• Communication Data: Contact form submissions, customer reviews, feedback, support inquiries
• Marketing Preferences: Email subscription preferences, notification settings

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries, referral sources
• Location Data: Approximate location based on IP address for delivery area verification
• Cookie and Tracking Data: Session IDs, user preferences, analytics data, advertising identifiers
• Order Tracking: Delivery status, preparation times, delivery location data

2.3 Information from Third Parties

We may receive information about you from various third-party sources:

• Social Media Platforms: Profile information when you connect social accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery confirmation and location data
• Marketing Partners: Demographic and interest data for advertising purposes
• Data Brokers: Publicly available information to enhance our services

3. How We Use Your Information

3.1 Service Provision

• Processing and fulfilling your food orders
• Managing delivery logistics and tracking
• Providing customer support and resolving issues
• Managing your account and user preferences
• Processing payments and preventing fraud
• Maintaining food safety records and allergen tracking
• Optimizing our menu based on preferences and dietary needs

3.2 Communication

• Sending order confirmations and delivery notifications
• Providing customer support responses
• Notifying you of important service changes or policy updates
• Sending promotional emails and special offers (with your consent)
• Communicating about loyalty program benefits and rewards

3.3 Marketing and Analytics

• Creating personalized food recommendations
• Analyzing website traffic and user behavior patterns
• Measuring the effectiveness of marketing campaigns
• Conducting market research for new menu items and services
• Developing targeted advertising based on your preferences

3.4 Legal Compliance and Protection

• Complying with legal obligations and regulatory requirements
• Responding to court orders, subpoenas, and legal requests
• Protecting against fraud, abuse, and security threats
• Enforcing our terms of service and resolving disputes
• Protecting the rights, property, and safety of Wing Snob, users, and the public

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us deliver our services:

• Payment Processors: Secure transaction processing and fraud prevention
• Delivery Companies: Order fulfillment and delivery tracking
• Cloud Storage Providers: Secure data storage and backup services
• Email Service Providers: Newsletter and promotional email campaigns
• Analytics Tools: Website usage analysis and performance monitoring
• Customer Support Platforms: Ticketing and support communication

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests:

• In response to court orders, subpoenas, or other legal processes
• To comply with applicable laws and regulations
• To protect the rights, property, or safety of Wing Snob and our users
• In emergency situations involving public safety
• To investigate and prevent fraud or security breaches

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as sharing reviews with your permission or participating in partner promotions.

5. Data Security

5.1 Technical Security Measures

• Encryption: All data transmission is protected using SSL/TLS encryption protocols
• Firewall Protection: Advanced firewall systems protect our servers from unauthorized access
• Access Controls: Strict access controls ensure only authorized personnel can access your data
• 24/7 Monitoring: Continuous security monitoring and threat detection systems
• Regular Backups: Automated, encrypted backups to prevent data loss
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff
• Data Handling Procedures: Strict protocols for personal data processing and storage
• Confidentiality Agreements: All employees and contractors sign data confidentiality agreements
• Incident Response Plan: Comprehensive procedures for addressing security breaches
• Third-Party Audits: Regular security audits by independent security firms

5.3 Your Security Responsibilities

You play an important role in protecting your information:

• Create strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using shared or public computers
• Be cautious of phishing emails and suspicious links
• Report any suspected unauthorized account access immediately
• Keep your contact information updated for security notifications

6. Cookies and Tracking Technologies

We use various cookies and tracking technologies to enhance your experience on our website and mobile application. Below is a detailed breakdown of the types of cookies we use:

Other Tracking Technologies

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for improved user experience
• Session Replay Tools: Understanding user interactions to improve usability

Cookie Management

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View which cookies have been set and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies from being set
• Delete all cookies when you close your browser

Please note: Disabling certain cookies may affect the functionality of our website and limit your ability to use some of our services effectively.

7. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have various rights regarding your personal information. We respect and facilitate these rights regardless of your location:

7.1 Right of Access

You have the right to request access to the personal information we hold about you, including details about how we process your data.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information we have about you.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information, subject to certain legal obligations and legitimate business needs.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider.

7.6 Right to Object

You can object to processing of your personal information, particularly for marketing purposes or when processing is based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces significant legal effects.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days and may require additional information to verify your identity before processing your request.

8. Children's Privacy

Wing Snob's services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. Our website, mobile application, and services are designed for adult users and those mature enough to place food orders independently.

If we become aware that we have collected personal information from a child under 16 without appropriate parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately using the contact information provided in this policy. We will work with you to address the situation promptly and appropriately.

9. International Data Transfers

As a digital food service platform, we may transfer your personal information to countries outside your residence for processing and storage. We ensure that all international data transfers are protected by appropriate safeguards.

9.1 Protection Measures

• Adequacy Decisions: Transfers to countries recognized as providing adequate protection (EU-Japan adequacy decisions)
• Standard Contractual Clauses (SCC): Legally binding data protection obligations for international transfers
• Data Processing Agreements: Comprehensive contracts with international service providers
• Security Measures: Encryption and other technical safeguards during transfer
• Regular Audits: Ongoing compliance monitoring of international partners

9.2 Transfer Destinations

Your data may be transferred to and processed in the following regions:

• United States: Cloud storage and data processing services
• European Union: Data analytics and customer support services
• Other Countries: As necessary for service provision, always with appropriate protections

10. Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy and comply with legal obligations. Here are our specific retention periods:

Safe Data Disposal

When we delete your personal information, we ensure:

• Complete Electronic Deletion: Data is overwritten and made unrecoverable
• Physical Record Destruction: Paper records are securely shredded
• Backup System Deletion: Removal from all backup and archive systems
• Disposal Documentation: Maintaining records of secure disposal processes

11. Third-Party Links

Our website and mobile application may contain links to third-party websites, social media platforms, payment processors, and other external services. These links are provided for your convenience and do not constitute an endorsement of the content or privacy practices of these external sites.

Important: We are not responsible for the privacy policies or practices of third-party websites or services. When you click on external links, you are subject to the privacy policies and terms of those third-party sites.

Third-Party Services We May Link To:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors (PayPal, Stripe)
• Delivery tracking services
• Review and rating platforms
• Partner restaurant locations
• Nutritional information databases

Your Responsibility: Before providing any personal information to third-party websites, we encourage you to review their privacy policies and terms of service. Your interactions with these sites are at your own discretion and risk.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. We are committed to keeping you informed about any changes that may affect your privacy rights.

12.1 How We Notify You of Changes

• Website Notice: Prominent notification on our homepage and relevant service pages
• Email Notification: Direct email to all registered users about significant changes
• In-App Notification: Pop-up notifications when you log into your account
• Explicit Consent: For material changes that affect how we use your data

12.2 Staying Informed

• The most current version of this policy is always available on our website
• Check the "Last Updated" date at the top of this policy
• Review this policy periodically for updates
• Continued use of our services after changes indicates acceptance
• Contact us if you disagree with changes - you may stop using our services

13. Contact Information

14. Withdrawal of Consent

You have the right to withdraw your consent for data processing activities that are based on your consent. This includes marketing communications and certain data sharing practices.

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

• Unsubscribe Links: Click the unsubscribe link in any marketing email
• Account Settings: Log into your account and modify your communication preferences
• Customer Support: Contact our support team to opt-out of marketing communications
• Direct Contact: Email us at [email protected] with your opt-out request

14.2 Account Deletion Process

If you wish to completely delete your account and associated data:

1. Log into your Wing Snob account
2. Navigate to Account Settings
3. Select "Delete Account" option
4. Follow the confirmation process
5. Your account will be deactivated immediately, with complete data deletion within 30 days

15. Conclusion

At Wing Snob, protecting your privacy is not just a legal obligation—it's fundamental to building and maintaining your trust. We understand that when you share your personal information with us, you're placing your confidence in our commitment to handle that data responsibly and transparently.

This Privacy Policy represents our promise to you about how we collect, use, protect, and respect your personal information. We are committed to:

• Maintaining the highest standards of data security and protection
• Being transparent about our data practices
• Respecting your privacy rights and choices
• Continuously improving our privacy practices
• Responding promptly to your questions and concerns

Your trust is the foundation of our relationship with you. Whether you're ordering your favorite wings, exploring new menu items, or participating in our loyalty program, you can be confident that your personal information is being handled with the utmost care and respect.

If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to contact us. We're here to help and ensure that your experience with Wing Snob is both delicious and secure.

Thank you for choosing Wing Snob and for trusting us with your personal information. We look forward to continuing to serve you while protecting your privacy.

Last Updated: December 17, 2024